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Privacy and Cookies

Privacy and Cookie Statement

This Privacy and Cookie Statement forms part of our Terms of Service and should be read in conjunction with them.

The www.christophercourtney.co.uk is owned and operated by Christopher Courtney Ltd.

Christopher Courtney is committed to safeguarding the privacy of users to our site. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 (the “Act”).

We collect information about you for two reasons. Firstly, to process your order and secondly, to provide you with the best possible service. We will never collect sensitive information about you without your explicit consent. The information we hold should be accurate and up to date. In accordance with your right of access to your information under the Act, you can request the information that we hold about you by messaging us via our contact form. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. Data may be transferred outside the EEA (European Economic Area).

Section 1: What Do We Do With Your Information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

We use the information that we gather about you for the following purposes:

To fulfil your orders or otherwise provide services related to you, to communicate with you about your use of our website and/or products that we offer or make available through the website, and for other customer service purposes.
To respond to any inquiries you submit to us.
To carry out or enforce a transaction or agreement with us.
To operate and improve the website.
Where permitted by law, and where you have given us permission, for marketing and promotional purposes; for example, we may use your information, such as your email address, to email you news and our newsletters, special offers, and promotions.
We will never sell your details to any third party. We will never disclose or share your details with any third party except where it is part of the transaction or fulfilment procress.

Section 2: Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by messaging us via the contact form on this site or writing to us at:

Christopher Courtney Ltd., North East Suffolk Business Centre, Pinbush Road, Lowestoft, Suffolk, NR33 7NQ, United Kingdom.

Section 3: Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Otherwise we do not sell or pass on your details to any companies outside of our group.

Section 4: Shopify and Payment
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
We use PayPal to process your payments. You can find their privacy policy here. Data sent to PayPal is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. We do not store your credit or debit card details.

All direct payment gateways used by Shopify including PayPal adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Section 5: Third-Party Services
Any third-party providers used by us such as fulfilment suppliers and payment processors will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as our payment gateway PayPal, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy and Cookie Statement or our website’s Terms of Service.

Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

Section 6: Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. We do not store your credit or debit card data, it is only used to process a transaction and then it is deleted.

You should take steps to protect against unauthorised access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a password that nobody else knows or can easily guess, and keeping your password private. Also, you should never share your log-in information with others. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorised password activity.

Section 7: Cookies
We use technology to track the patterns of behaviour of visitors to our site. This includes using a “cookie” which would be stored by your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Cookies are used to keep track of who you are (a cookie is a small piece of data sent by a web server to and from a web browser, which enables the server to collect information back from the browser). You can disable cookies in your browser however should you do so many aspects of this website including the shopping cart will not function as intended. By using this website you consent to us using cookies, if you do not agree to this, please close your browser window.

Here is a list of cookies that Shopify use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id: unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit: no data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits.
_shopify_uniq: no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.
cart, unique token: persistent for two (2) weeks, stores information about the contents of your cart.
_secure_session_id: unique token, sessional.
storefront_digest: unique token, indefinite if the shop has a password, this is used to determine if the current visitor has access.
PREF: persistent for a very short period. Set by Google and tracks who visits the store and from where.
You can learn more about cookies and how to adjust your browser’s settings at www.allaboutcookies.org

Section 8: Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 9: Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please send us a message via our contact form, or write to us at the address below:

Christopher Courtney Ltd., North East Suffolk Business Centre, Pinbush Road, Lowestoft, Suffolk, NR33 7NQ, United Kingdom.